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How Focusing on Customer Centricity Helps Both Wipro and Its Buyers Compete in Today's Economy
In this economy, companies are scrambling to save jobs and costs. Wipro decided it could help its buyers be successful in their marketplaces through "customer centricity." Read how everyone who works with a buyer percolates ideas to create value. (2009)

Outsourcing Becomes a Rock Star for Jay-Z's Clothing Line
Outsourcing made the Rocawear mo' money, to quote a Jay-Z song. The outsourcing partnership grew the brand from $600,000 in sales to $10 million in seven years, doubling the business the first year. And in today's plummeting economy, sales are up dramatically over last year. Read why. (2008)

Web Information Management Provider Keeps ESurance Visitor Friendly and Data Secure
ESurance^® customers take care of their auto insurance needs almost exclusively through its Web site. Visitors can research auto insurance options, compare quotes, purchase policies, and print coverage cards. Like all retail commerce sites, ESurance is faced with the constant challenge of always being available and securely storing data. Outsourcing was the only way to get this done. (2008)

Unisys Goes into Overdrive for the Illinois Tollway's E-Commerce Solution
Illinois's Governor announced drivers did not have to wait more than 15 minutes to pay tolls; the only way to make this possible was to use an electronic toll-collection system. The Tollway needed an e-Commerce solution. When tolls were about to double, the Web site saw a 1,200 percent increase. Read how Unisys made it happen. (2007)

Third-Generation Outsourced Travel Management Services Use Online Marketplaces to Include Other Travel Expenyeases
Travel management companies (TMC) were the first generation of outsourced travel services to book flights, hotels, and rental cars. But what about restaurants or limos? Rearden Commerce, an online marketplace with interfaces to 135,000 merchants, outsources its network to TMCs and corporations. (2007)

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Billing Strategies for Innovative Business Models: How Boring Old Billing Could Be the Competitive Advantage You Never Knew You Had - Billing processes are one of the most underrated competitive assets in business. This paper examines the complex billing requirements of businesses such as e-commerce, information providers, content aggregators, business process outsourcers and more. Self-... - June 2008

IT Outsourcing 2.0: bridge to the data center of the future - A new approach to the mature, time-honored practice of information technology outsourcing, ITO 2.0 - September 2007

Are you getting the most from your purchasing card program? - Learn practical ways to administer your program more cost effectively and efficiently. - April 2006

Critical Factors for Successful VoIP Deployment - What is the best approach to deploying IP telephony? What problems will need to be overcome, and how can you ensure ROI? This paper presents a best-practices approach as a result of lessons learned by the early adopters, along with a multidimensional solut... - April 2004

Survey of E-Commerce and Consumer Trust - This survey was conducted with senior e-commerce executives (e.g., CTO, VP of E-commerce, VP of Marketing) at randomly-selected Fortune 500 companies. - October 1999

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